We offer refunds on broken, or lost packages.  If a tracking number has not been given and your package never turns up please contact us via e-mail or DM on instagram and we will handle it as soon as possible, we do not offer refunds on these issues we will replace your order.  If an item is used we cannot accept a return of the item, therefore no refund is offered.  If you are unhappy with a product please contact us and explain what the issue is and we will work with you on fixing the issue.